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What does the NECHO tool assist with during the eligibility process?
It helps in customer support
It provides fraud detection
It runs pre-qualifying questions
It generates insurance policies automatically
The correct answer is: It runs pre-qualifying questions
The NECHO tool is designed to streamline the eligibility process by running pre-qualifying questions. This functionality is crucial as it assists agents and customers in determining eligibility for various insurance products before diving into the details of policy options or quoting. By gathering initial information through pre-qualifying questions, NECHO helps identify whether a customer meets the necessary criteria for coverage, which can save time and improve the overall efficiency of the insurance application process. This approach not only enhances the customer experience by ensuring that only eligible customers pursue more extensive discussions around policies, but it also allows agents to focus their efforts on individuals who are most likely to succeed in obtaining coverage. This targeted approach ultimately supports effective resource allocation and helps streamline the workflow within the eligibility phase.